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Responsible Gaming at Casino Rewards

Casino Rewards is committed to player safety and preventing gambling-related harm. This policy applies to Ontario-regulated internet gaming. Gambling should be treated as entertainment, not as a source of income. We provide controls and support to help players maintain control.

Principles of responsible gaming

Responsible gaming means understanding risks, setting limits and keeping gambling within a planned budget.

  • Treat gambling as entertainment, not as a way to earn money.
  • Use only money set aside for entertainment.
  • Set a time limit and take regular breaks.
  • Understand that outcomes are based on chance and past results do not predict future results.
  • Keep gambling balanced with everyday responsibilities.

Self-assessment and signs of risk

Gambling may become a concern when it is difficult to control or begins to affect daily life, finances or relationships. Players should consider the following questions:

  • Do I spend more money or time gambling than planned?
  • Do I increase deposits or bets after losses?
  • Do I hide or minimise how much I gamble?
  • Does gambling interfere with daily life, relationships or finances?
  • Do I find it difficult to stop when I intend to?
  • Have I used money needed for essential expenses to gamble?

If gambling is causing concern or harm, consider stopping or reducing play and seeking support.

Responsible gaming tools

Tools are available through account settings or customer support.

  • Deposit limits to control deposits.
  • Time limits to manage time spent gambling.
  • Loss limits to set a maximum intended loss over a selected period.
  • Temporary breaks and self-exclusion for a defined period or longer term.
  • Account history to review gambling activity.
  • Access through account settings or customer support.

In Ontario, regulated operators provide their own self-exclusion programs. Eligible players can also use BetGuard to opt out of regulated online gambling across Ontario.

Protection of minors

Casino Rewards is available only to persons 19 years of age or older for internet gaming in Ontario. Age and identity verification controls are used to prevent underage access. Persons below the applicable minimum age must not create or use an account for internet gaming. Players must not allow minors to access their account.

Support and resources

Ontario players concerned about gambling can contact ConnexOntario for free and confidential information about gambling, mental health and addiction services. Support is available 24 hours a day, seven days a week at 1-866-531-2600, by text at 247247, and through online chat and email. BetGuard also allows players to opt out of regulated online gambling in Ontario.

Employee training

Relevant employees are trained to identify potentially harmful gambling behaviour and respond appropriately. Procedures cover player concerns, assistance, limits, breaks and self-exclusion, including escalation where required.

Confidentiality

Requests concerning responsible gaming, including limits, breaks and self-exclusion, are handled confidentially under applicable privacy and security requirements. Access is restricted to personnel who require the information for their duties. Confidentiality does not prevent disclosure required or permitted by law or regulation.